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Do you offer international shipping?

We do not offer international shipping at this time with the exception to Canada. For international shipping options, please email:

How much does shipping cost?

Free ground shipping for orders over $35.00 within the continental United States. Flat $8.00 ground shipping fee applies to all orders under $35.00 within the continental United States.

When should I expect my order to arrive?

For in-stock products, we process and ship your order within 2 to 3 business days. Orders received after 2:00PM PST, will be processed the following business day. You will receive a shipping notification with your tracking information once your order is ready to ship.

Can I update or cancel my order after I placed it?

Unfortunately, once the order is placed you cannot cancel or update your order. Our order fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. However, you can contact once you receive your order to get a RA number to return the product back to Beauty 21. You will be responsible for the shipping cost back to Beauty 21.

What if I didn’t receive my tracking number?

Please check to make sure that the tracking notification did not go in your email spam folder. If you are unable to find it, please contact with you order number (i.e. SOLAGXXXXX), and your first and last name.

What do I do if my tracking states delivered, however, I didn’t receive my order?

Please email our customer service department at Include your full name, order number (i.e. SOLAGXXXXX), and your tracking number. We will look into the matter and provide you with our findings within 3-5 business days.

What if I received damaged product?

Please email our customer service department at Include your full name, order number (i.e. SOLAGXXXXX), tracking information, and list of damaged product(s). To expedite your request, please attach a picture of the damaged product(s).

What do I do if my login name and password is not working?

To retrieve or reset you login name and password, please click here If you should require assistance with this process, please email

Do you offer Pro-Membership discount?

At this time we do not offer Pro-Member discounts. However, as a limited time offer, we are offering free shipping within the continental United States on orders of $35 and above.

How can I return/exchange the product?

Exchanges and refunds are only accepted for unopened/unused products purchased directly from If your product is unopened, unused, and has been purchased within 30 days, please email your request to Please include your order number (i.e. SOLAGXXXXX), and your first and last name. You will receive an RA number to return the product(s) back to Beauty 21. If you did not purchase our products from directly, please contact your place of purchase.

Can I get samples of your products?

Unfortunately we currently do not offer free samples. However, we recommend that you sign up for our mailing list at the bottom of the website to receive notification of new product launches and discounts.

Do you test your products on animals?

Please be assured that we do not test on animals. Beauty 21 Cosmetics is a proud member of the cruelty-free PETA organization.

How can I become a reseller of your products?

To become a Beauty 21 reseller, you must meet several business criterias. To help us qualify your business for a resell opportunity, please email the following information to After review, one of our representatives will contact you directly.